Your privacy is of utmost importance to us. Please read the following policy to understand how we collect and use information about users of Vip Club Casino including versions of our websites viewed on mobile phones, tablets or other electronic devices (in all cases referred to as the ‘websites’).

If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at If you do not wish to receive emails from us, simply click on the unsubscribe link any time.

We collect personal information to effectively provide you with the services you request. We may use your information to update you about the current promotions.

Vip Club Casino is operated by Cozy Games Management Limited (CGML). References in the Terms to the "company", “Management”, “we", "our", or "us" will relate to the relevant operating and licensed members of the Cozy Games Management Limited and (where relevant) other members of the Cozy Games Management Limited in respect of your use of the Service. The term ‘Management’, ‘Cozy Games Management Ltd.’, ‘Cozy Games’, ‘CGML’ are synonymous.

Consent to privacy policy

When registering with the websites you are agreeing to the Privacy Policy. The Privacy Policy should be read in conjunction with Terms of use and any additional applicable terms posted to the websites.

Access to your personal account information is restricted to you by your unique username and password. All details are stored under the strictest supervision. We want to ensure complete trust with our Players and to make playing on our website an enjoyable experience.

Security Encryption

All financial information is transmitted and processed using secure connections through leading e-commerce payment companies. We use a variety of security technologies to protect your personal information from unauthorized use, access or disclosure. We do not disclose your details to third parties unless required by law.

Information collected for players

We collect & retain the following information about you:

  • 1. Personal information
  • 2. Submitted documents
  • 3. Transaction information (Including but not limited to Login, deposits, withdrawals, wager, win, bonus, payment method, device, IP)

All User Information collected is only used for the purposes as set out in this Privacy Policy. CGML employees do NOT have access to your full credit/debit card details.

Access to information

You are entitled to access the information held about you. We reserve the right to charge a fee to cover the administration costs of providing you with details of the information we hold subject to a maximum of £10.00. We shall also correct or delete inaccurate details. Changes to certain parts of your account information can also be made by accessing 'My Account'. You can contact our customer care or email us from registered email address at to access the information held by CGML. Any information requested by players will be provided to players via e-mail within 30 days of request. Please note that we may conduct additional documentation to ascertain the identity of players as part of security verification process.

Usage of your data

Data submitted by you or generated by transaction is used to create & manage your account as well as for administration purposes.

We also use the data for statistical and data analysis to improve the website, functionalities & our services.

Third Party Disclosure

All information provided by you will be treated securely and strictly in accordance with the Isle of Man Data Protection Act 2002. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. CGML has the right to inform the applicable legal authorities or external parties (this includes other gambling operators) and provide the relevant Player information.

We may share your personal information with Whitelabel partners or with any companies related or affiliated with CGML. CGML or its related companies may use your name, email address, telephone number, for the purpose of providing you with promotional materials, as well as products, services, websites and applications which relate to CGML or well as service providers to CGML. CGML or its related companies may also use your personal information for analytics purposes.

CGML has the responsibility to notify third party authority on suspicious and unlawful activity. This is done on routine auditing basis not less than one time calendar month. Established accounts and all the new accounts are audited on the first deposit.

Third Party Practices

We cannot ensure the protection of any information or image you provide to a third party online website that links to or from the Websites, such as affiliates, as they will operate their own privacy policy and are operated independently. You should therefore be familiar with their privacy policy as we assume no responsibility or liability whatsoever for the practices of the third party.

Cookie Management and storage of information on your computer

A cookie is a small text file that gets saved on your hard disk, recording your preferences when you visit an online page. It helps us to identify if you have visited our website earlier. We get to understand your preferences; such as the links you visited on our website. This helps us in customizing our promotions and offers as per your requirements. Cookies help us in remembering things about your visit to our site but cannot access or use any other information on your computer. The statistics collected in the process help us to analyse our games and services.

Description of types of cookies saved by us

Under the First Party, we use technical cookies such as PHPSESSID to transfer the session ID from the browser to the server and jver to store the latest modification time of the java script files; functional cookie such as locale to store the local language of the visitor; analytical cookies like link_name and tracker to track the visitors to the site from the link_name tracker they come from, and to track the affiliates, respectively.

The Google Analytics cookies _Utma, _Utmb to determine unique visitors to the site and establish and continue the user session with the site, _Utmc is used in conjunction with _Utmb cookie and _Utmz is used to store the type of referral used by the customer to reach the site.

Disabling Cookies on Your System

The cookie can be disabled, temporarily or permanently, by the user anytime he or she wants, by the modification of browser settings. The 'Help' section in the menu bar of the browser would guide you on how to disable cookies. However, please note that, if you choose to decline cookies, you may not be able to experience certain interactive features on our site, along with the website's denial of your access to certain content for legitimate security reasons.

Cross-border data transfers

Data submitted by you may be transferred outside the UK/ EU as part of disaster recovery/ business continuity process. Whenever such transfers are made by us, we shall enter into agreements requiring the recipients of your data to adhere to standards of data protection strictly in accordance with the Isle of Man Data Protection Act 2002. By visiting the websites and communicating electronically with us you consent to these transfers.

Changes to our privacy policy

The version of this agreement is currently Version 2.0 and was last updated on the 26th February 2017. We reserve the right to change our privacy policy at any time in line with Isle of Man Data Protection Act 2002. Such changes shall only come into effect once communicated to you by e-mail or by pop-up notice upon subsequent login. If you do not agree with the changes made you have the right to terminate using our services and the website.