VIP CLUB Casino FAQ

Yes we are licensed by the Central Government of Netherlands Antilles.

To open an account with us you first needed to have downloaded and installed the gaming software to your computer. To install and register as a player, please use our simple Getting Started Guide on the Download Page.

This depends on where you live. You are required to be of the minimum age to gamble in your jurisdiction.

To contact Player Services Click Here

We take security very seriously at here. Security, fraud and billing systems are being consistently upgraded and reviewed to protect and secure casino and player data.

The industry standard 128-bit SSL Encryption to transfer transactions over the internet. This means that you can transfer money to and from VIP Club Casino with total confidence.

Any information collected in order to manage your account, is stored on secured servers which are housed in a secured operating environment where access to server access is strictly monitored and not accessible to the public. Your information will not be sold, traded or given to third parties.

Pentium II 500 or better, Direct X, 64 MB memory or better, sound card, SVGA screen capable of 16-bit color. The casino software works with Windows 98 and newer. A version of the casino software is planned for the Mac platform. Watch for it soon.

VIP Club Casino-Setup.exe

Make sure you are connected to the Internet and then double-click on the VIP Casino icon on your desktop. If there is no icon on your desktop,

1. Click the Start button, at the bottom left of your screen,
2. Select "Programs"
3. Select VIP Club Casino

A selection of some of the most popular games are included in your initial download. To download more free games, just keep playing at the casino and the rest of the games will download in the background without interfering with your play. If there is a specific game that you want to play, but it is not immediately available, click on the game icon. This game will begin downloading immediately. You can close the pop-up box that appears and continue playing other games while you wait for your chosen game to be downloaded. You can monitor the download progress by watching the progress bar that will appear across the game icon. Please note that the download time is dependent on the speed of your Internet connection.

If you encounter any errors while downloading games the software will retry several times. If it is unsuccessful and displays an error message please contact customer support.

If the gaming server received the bet it will be recorded and the result will be displayed after your Internet connection comes back. If the gaming server does not receive the bet you will either see the result of your previous bet or you will be asked to complete the unfinished bet.

This is caused by poor Internet performance. The results from the server are not reaching your computer so the slot wheels just keep spinning because they have not received the message telling them when and where to stop. If you close the program and run it again you will be refreshed to the last known position.

This is caused by poor Internet performance. The results from the server are not reaching your computer, so the roulette ball just keeps spinning because they have not received the message telling them when and where to stop. If you close and run the program again, you will be refreshed to the last known position.

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

You may view your wagering history in the Cashier. Click "My Details" and "Wager History". Your complete wagering history is available right back to the day you signed up.

The speed of your downloads depends on your Internet connection. Players with dial-up connections may have to wait several minutes for a game to download while those with high-speed connections will only need to wait seconds.
The size of the games varies, and some games will take longer than others to download. Video slots and i-slots are the largest games and they will take longest. The rest of the games should download in under a minute. Once a game has been downloaded it is saved on your computer and doesn't need to be downloaded again unless it is updated.

Yes. VIP Club Casino uses 256-bit SSL (Secure Socket Layer) encryption to protect each and every transaction. This is the same Internet security standard adhered to by all major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line.

Before you can play for real money you must make a deposit. In order to start playing online, you will need to purchase a minimum of $25 worth of casino chips.

Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the casinos. VIP Club Casino guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company.

Simon Says uses state-of-the-art encryption technologies which ensure that your personal and card information is protected at all times. If you do not feel safe giving your information over the internet, we have casino hosts 24/7 at the ready to help you over the phone, or to direct you to alternate deposit methods.

Yes. The casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

To make a withdrawal on Lion Slots, you may withdraw to the following withdrawal methods. For further information on how to withdraw using specific withdrawal methods, please go to the banking page, under withdrawals.

To make a withdrawal on Lion Slots, you may withdraw to the following withdrawal methods. For further information on how to withdraw using specific withdrawal methods, please go to the banking page, under withdrawals.

Please note that it is not necessary for you to cash in your winnings at the end of each session. You can always leave a balance in your account and it will be waiting for you the next time you log in. Don't worry about forgetting you have a balance we will send you an e-mail reminder if you haven't played in a while and have a balance! You may, of course, withdraw your money at any time. VIP Club Casino offers several methods for withdrawals and the details are listed on our banking page.

If you request a withdrawal and change your mind before it is processed, you may reverse the withdrawal and continue playing with those credits. If you have withdrawals that can be reversed they will show up in the cashier when you try to make a deposit. You cannot make a deposit while you have withdrawals pending because it is much easier to do a reveral instead.

On the login screen, there is a link titled "Click here if you have forgotten your password." If you click there, a new password will be e-mailed to you.

No! You may play the games in FREE money mode for as long as you like. If you are unfamiliar with any of our games, we encourage you to learn them and get familiar with them by playing with fun money.

Yes. Click on the "Cashier" button in the Lobby, or from within any game. Click the "Set Balance" button inside the cashier, enter the balance you would like and click "Set Balance". In fun money mode, you may set your balance to whatever you like.

The payouts of our games vary. All games results are determined by Rival's cryptographically secure random number generator which has been independently tested and confirmed to provide suitably random sequences of numbers. Independent auditors audit payouts from time to time. Depending on the game, the system may use a single deck or multiple decks that are shuffled before every wager.

VIP Club Casino is proud to offer only the fairest games to its players. Our payouts are reviewed by independent auditors. If you click on the information screen on the game you are playing, it will give you the average payout for maximum play.

Promotions are a way for us to create value, for our players. They are offered as incentives to deposit and play, as rewards for loyal players and even as gifts on special occasions. Promotions are typically offered as bonus money but can also be in the form of bonus comp points.

Promotions typically have wagering requirements associated with them. That means that there is a minimum amount of play required after claiming a promotion before you can withdraw your winnings. The amount you must play to meet the wagering requirements is a lot less than the average player would ordinarily play.

Absolutely! If you enjoyed playing at VIP Club Casino, we encourage you to tell all of your friends about your stay. In fact, if you refer a friend using the Refer a Friend page in the cashier section we will add a $50 bonus to your account after your friend has deposited at least $50 and makes a few wagers. We think your friends will like the casino so we will give each of them $20 free to try out some of the games!.